Return & Exchanges

At Aisle Mart, we want you to be satisfied with your purchase. We offer a simple return and exchange process for eligible items within 30 days of delivery.

Return Window

You may request a return within 30 days after receiving your order.

To qualify for a return, the item must be:

  • Unused, unopened, and in the same condition received

  • In its original packaging

  • Accompanied by proof of purchase or order confirmation

Exchanges

We replace items only if they are damaged, defective, incorrect, or eligible for exchange under our policy.

If you need an exchange, please contact us with your order number, product details, and reason for the exchange request.

Non-Returnable Items

For safety, hygiene, and quality reasons, some products cannot be returned or exchanged once opened or used, including:

  • Food, coffee, protein bars, powders, and other consumable products

  • Health and beauty items

  • Personal care products

  • Final sale or clearance items

  • Gift cards, if applicable

Damaged, Defective, or Wrong Items

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us as soon as possible with your order number and photos of the issue.

Once reviewed, we will help arrange a replacement, exchange, or refund if approved.

Refunds

After your returned item is received and inspected, we will notify you whether your refund is approved.

If approved, the refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Original shipping charges are non-refundable unless the return is due to an error on our part.

How to Start a Return or Exchange

To request a return or exchange, please contact our customer support team with:

  • Your order number

  • The item you want to return or exchange

  • The reason for your request

  • Photos, if the item is damaged, defective, or incorrect

Thank you for shopping with Aisle Mart.